Call centre consultancy and consultants - BPO (Business Process Outsourcing) - Near shore and off shore call centre outsourcing from Katalyst Communications Limited

Katalyst features in Call Centre Helper Webinar
22/04/2013 09:53:28
Steve Allington from Katalyst Consulting participated in Call Centre Helper`s webinar "7 Contact Centre Challenges" on Thursday 18th April with Azzurri. Katalyst will be following up new leads from the webinar... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
If you must place a caller on hold, make sure you use all four steps in the hold process. Do you know what they are? The recommended steps of putting a caller on hold are: 1. Ask the caller’s permission to be placed on hold. 2. Thank the caller and then place on hold. 3. When you’re back, ensure the caller is still there by using their name. (Mr. Smith?) 4. Thank them for holding and resume the conversation. By the way, if the wait time is long, check back in during the hold to let the caller know you haven’t forgotten about him.

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing, business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform.