Katalyst Communications Limited a consultancy specialising in business process outsourcing, call centre consultancy, business development, market entry, technology implementation and telecoms consultancy

Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK. ... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
Set up a customer service task force - A great way to improve customer service is to set up a task force in the call centre. You will need to get the best volunteers and give them some time away from the phones. You will need to ensure that you get the most enthusiastic people that you can as they will spread the experience across the call centre floor.

Katalyst Communications is a consultancy specialising in contact centre consultancy, business process outsourcing, business development, speech analytics, technology implementation and telecom services.

Set up in early 2003, Katalyst has established itself as a trusted partner for many businesses who require external assistance to meet business goals and performance targets. Approximately half of all business is generated from outside of the UK.

The key management team originate from the IT, contact centre and telecoms industries and have a wealth of experience in delivering key projects both in the UK, Europe and US.

The consultancy uses in house management resource linked with strong international partnerships to provide geographical reach, sources for new technology and lower cost bases. Katalyst own their own speech analytics platform