|
Katalyst Speech Analytics delivers insight for a Credit Card Bank
22/12/2009 10:48:54
Katalyst have just completed a SA discovery project for a major credit card bank in the UK.
... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
When calculating the payback period or return on investment for a project, be sure to include the effect of the time value of money in the analysis.
Net Present Value is the foundation of any financial calculation when either costs or revenues/savings will be spread out over more than one year. Without it in the calculation the payback period for a new technology may be underestimated. |
|
A full range of services to help evaluate existing telephony and IT platforms to plan for the future
What do we supply?
- Comprehensive modular projects to help you understand the latest technologies, what works, what doesn’t and what should be outsourced.
Examples
- Contact Centre Technology Review – Get an independent assessment of your current environment.
- Requirements Definition – Ensuring the new solution will be the most appropriate for the business both now and in the future.
- Business Case Development – Demonstrating where tangible benefits can be derived to support the ROI requirements.
- Technical or Outsourcing Supplier Selection – Supporting you through the supplier selection minefield from ITT to contracting so you partner with the right solution and the right supplier for equipment or people.
|
|
 |
|
