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Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06
It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more
CALL CENTRE MANAGERS
- TIP OF THE DAY
IVR- We listen to our calls but do you ever listen to how consumers talk to your IVR…and they do talk. Most IVR’s have this capability. |
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Katalyst Communications Limited 1 Shedfield Grange, Sandy Lane Shedfield, Hampshire, United Kingdom SO32 2HQ
Tel: +44 (0)8444 822493
Int: +44 (0)1329 830591
Fax: +44 (0)8444 822497
int: +44 (0) 1329 834642
Email: sales@katalystcommunications.com
Company Registration no. 4693984 VAT Registration No. 812 2487 47
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