About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06

It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

Improve the teamwork in the call centre - How well do the team leaders really know their teams. On a Tuesday ask your team leaders to tell you what each of their team did at the weekend. Hint. You will be surprised at the results. We have often seen that the best performing team leaders know what all of their teams did, while the lowest performing often had very little idea.
Social Media Lead Generation

Katalyst has invested heavily in developing key relationships with the leading digital publishers, online games industry, media distributors and social media platforms. 

Linked with Katalyst`s expertise around telecoms, the games console market and subscriber acquisition this places Katalyst as a leading partner for brands to work with for their digital marketing strategy.

Key propositions

 No-risk CPA model for customer acquisition with clicks AND calls
“Videowall” to increase title awareness with subsequent action (like, share, purchase, subscribe)
“Live” streaming purchase options
Facebook Credits to retain customers (post trial subscription)
Facebook Credits for winback and customer loyalty plans
Virtual currency customer acquistion
Agency style managed service offering

All campaigns can be implemented across a global marketplace

Katalyst`s USP is the ability to drive and record generated traffic into call centres without losing the social media members key information.  This allows Brands to advertise within platforms such as Facebook to generate calls into their call centreon low risk cost per call or CPA models.  Katalyst also offer a complete managed service within this area.   



What our customers say
Our competencies
Call centre consultancy
Business process outsourcing
Business development
Technology design and implementation
Telecoms consultancy
Market entry
Lead generation
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