About Katalyst Communications
about Katalyst CommunicationsCall Centre ConsultancyBusiness Process OutsourcingBusiness DevelopmentTechnology Design and ImplementationTelecoms ConsultancyMarket Entry



Speech Analytics - The Power to unlock the call
05/09/2011 09:36:06

It is imperative to ensure that voice recording is looked at from both a technology and a user process perspective, as they go hand in hand.... read more

CALL CENTRE MANAGERS
- TIP OF THE DAY

Engage in behaviour and results based training.
Telecoms Consultancy / 0871 / 0844 and 0800 number ranges

Katalyst operates its own number ranges covering 0800, 0844, 0871 and 09XX  Katalyst works with a number of tier one operators and resellers to provide the most professional and cost effective solution to meet all telecoms requirements. Katalyst are reviewing whether it is possible to integrate speech analytics into their NGN service within the cloud.  This would enable speech analytics to be offered on a pence per minute basis to those customers using Katalyst non geographic numbers

Katalyst has extensive experience of providing corporate / SME`s with best advice in terms of preferred technology, infrastructure and providers.

Non-Geographic Number Ranges, for more information, click here.

Telecoms Consultancy Projects Undetaken

A UK PC distributor requested disaster recovery telecoms link to their offshore call centres.  Katalyst was able to set up routes via the US and South Africa.  In addition Katalyst was able to provide the client with golden 087X numbers with an increased out-payment.

Katalyst targeted a number of online travel companies to promote the new 0871 number ranges which provide an improved level of provisioning, reporting in addition to increased out-payments



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Call centre consultancy
Business process outsourcing
Business development
Technology design and implementation
Telecoms consultancy
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